How do I return an item?
.Return and Exchange Policy
Customer Satisfaction is Our Goal. We hope you are excited to open your package when it arrives and that you are thrilled with the look, style and fit of your shoe or dancewear purchase. We hope you enjoy many hours of dancing while wearing your new garments. However, if you need to make a return or exchange for one of the following reasons we are happy to assist you and find the solution that will best suit your purpose.
We accept items within 21 (twenty-one) days from date shipped for return or exchange. The item might be the wrong size, fit, color, style or you changed your mind. It happens.
Our merchandise is carefully inspected before shipping. We offer a 30 (thirty) day warranty against documented manufacturer defect. We recommend that you inspect your items as soon as they arrive. You must contact us via the email address provided below notifying us of the issue and request a return or exchange.
All returns must be Pre-Authorized by Blue Moon Ballroom Dance Supply. You must request via email a Return Merchandise Authorization (RMA). Send request to [email protected] Unauthorized returns will be returned to the customer at the customer’s expense. Your request must outline the reason for return.
All refunds are for merchandise only. All shipping and handling fees are non-refundable. You are responsible for the return shipping rate to us if you choose not to keep the item. We offer 1 free shipping exchange return due to size or style. We advise the customer to insure the returned package and use a carrier that provides tracking information. Blue Moon Ballroom Dance Supply is not responsible for lost or damaged packages or damages resulting from any loss of returned shipment.
We accept returns and exchanges on unworn shoes and dancewear within 21 days. Items must be in original new condition complete with tags still attached and in original packaging. Items that do not meet this condition will be returned to the customer.
Please try on your new garments with care. Dancewear cannot be returned if the item has been altered, laundered, dry cleaned, soiled, smells of smoke or perfume, or exhibits any other signs of wear. Please do not remove the tags unless you love your new garment and intend to keep it.
When trying on your new shoes, please wear with hosiery and we recommend you wear on soft carpet to test the fit. Do not wear your new shoes on hard surfaces. Shoes that exhibit soiled soles, scratches or tears, scuffs, stretching and creases or other indicators of wear and use cannot be returned for any refund, exchange or credit.
The return package must include a copy of the packing slip, the completed RMA form and RMA number. Shoes must be returned with box in good condition. Do not use the shoe box as the return shipping box. You will be charged $8.00 for a replacement box, which will be deducted from your refund total.
Refunds Will Be Processed between 5 – 14 days of the refund approval by Blue Moon Ballroom Dance Supply. Refunds will be paid in the manner of the purchase. Please note the actual refund to a credit card could take up to 2 billing cycles to be reflected on your statement, depending on your financial institution.
No Returns or Exchanges on Clearance or Final Sale Items.
No Cancellations on Custom Orders after 24hrs of payment processing. Your Custom Order will be in process at Blue Moon Ballroom Dance Supply during this time and we will review with you to verify all the details are correct. After this time, the order will be forwarded to the manufacturer for completion.
No Returns or Exchanges on Custom or Special Order Shoes, and Custom Dancewear, unless we have made an error on the request. The items have been sized and created just for you. Please be sure to double check and complete all the measurements required before you place the order. Check out our sizing charts and guidelines that have been prepared to help you create that custom look. Be sure to reference the charts for the correct merchandise as there are specifics for each category.
Blue Moon Ballroom Dance Supply reserves the right to change the return/exchange policy without further notification.